1 PURPOSE OF OUR POLICY
1.1 Safe & The City Ltd. (10602762) of Imperial Hall, 104-122 City Road
London, EC1R 0BE, England (Safe & The City Ltd., we, us or our) provides the products and services offered on the Safe & The City Ltd. mobile application and website [www.safeandthecity.com/] (Platform).
1.2 For the purposes of the Data Protection Act 1998 (Act), we are the data controller (if any).
(a) Providing the products and services that we offer; and
(b) The normal day-to-day operations of our business.
2 WHO AND WHAT THIS POLICY APPLIES TO
2.1 We handle data in our own right and also for and on behalf of our customers and users.
2.4 If, at any time, an individual provides data or other information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified.
3 THE INFORMATION WE COLLECT
3.1 In the course of business it is necessary for us to collect data. This information allows us to identify who an individual is for the purposes of our business, share data when asked of us, contact the individual in the ordinary course of business and transact with the individual. Without limitation, the type of information we may collect is:
(a) Personal Information. We may collect personal details such as an individual’s full name, location, date of birth, picture and other information that allows us to identify the individual;
(b) Contact Information. We may collect information such as an individual’s telephone number, email address, third-party usernames, residential, business and postal address and other information that allows us to contact the individual;
(c) Location information. We may collection information about an individual’s current and end location, route (and, if the route is changed, details about the location at which that occurs) and home postcode that allows use to provide our services, related functions and features.
(d) Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;
(e) Statistical Information. We may collect information about an individual’s online and offline preferences, movements, habits, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and
(f) Information an individual sends us. We may collect optional information that an individual sends to us (including information relating to an individual’s emergency contact, “Lifeguard”), or that is sent to us by others about the individual’s activities, including activities with our partners (such as Facebook).
3.3 We may also collect non-data about an individual such as information regarding their computer, network and browser. This may include their IP address.
4 HOW INFORMATION IS COLLECTED
4.1 Most information will be collected in association with an individual’s use of the Platform, products and services, an enquiry about Safe & The City Ltd. or generally dealing with us. However we may also receive data from other sources such as advertising, an individual’s own promotions, public records, mailing lists, contractors, staff, recruitment agencies and our business partners (such as Facebook).
4.2 In particular, information is likely to be collected as follows:
(a) Contact. When an individual contacts us in any way or supplies us with goods or services;
(b) Registrations. When an individual registers on The Platform to become a member, their first name, last name and phone number will be stored on our server;
(c) Subscriptions/Purchases. When an individual subscribes and or purchases a product, service, list, account, connection or other process whereby they enter data details or grant access to information in order to receive or access something, including a transaction or services;
(d) Partners. When an individual grants us access to their accounts with our business partners (such as Facebook) to be used during the individual’s registration process on
4.3 As there are many circumstances in which we may collect information both electronically and physically, we will endeavour to ensure that an individual is always aware of when their data is being collected.
4.4 We may also collect anonymous data such as traffic, IP addresses and transaction statistics, which may be used and shared on an aggregated and anonymous basis.
5 HOW DATA IS STORED
5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
5.2 By submitting your personal data, you agree to this transfer, storing or processing.
6 WHEN DATA IS USED & DISCLOSED
6.1 In general, the primary principle is that we will not use any data other than for the purpose for which it was collected other than with the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
6.3 It may be necessary for us to disclose an individual’ s data to third parties in a manner compliant with the Act in the course of our business.
6.4 We will not disclose or sell an individual’s data to unrelated third parties under any circumstances.
6.5 Information is used to enable us to operate our business, especially as it relates to an individual. This may include:
(a) The provision of goods and services between an individual and us;
(b) Verifying an individual’s identity;
(c) Communicating with an individual about:
I Their relationship with us;
Ii Our goods and services;
Iii Our own marketing and promotions to customers and prospects;
Iv Competitions, surveys and questionnaires;
(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
(e) As required or permitted by any law (including the Act).
6.6 There are some circumstances in which we must disclose an individual’s information:
(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
(b) As required by any law (including the Act); and/or
(c) In order to sell our business (as we may transfer data to a new owner).
6.8 We may partner with or utilise third-party service providers (such as Gmail from Google, Inc., and MailChimp from The Rocket Science Group LLC) to communicate with an individual and to store contact details about an individual. These service providers may be located outside the United Kingdom, including the United States of America and Canada.
7 THIRD PARTY ACCOUNTS
7.1 We may link your account with a third party (such as Facebook or Twitter) to our services to enable certain functionality, which allows us to obtain information from those accounts (including your profile picture, friends or contacts).
7.2 The information we may obtain from those services often depends on your settings or their privacy policies.
8.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Platform.
8.3 We use the following cookies:
(a) Strictly necessary cookies. These are cookies that are required for the operation of the Platform. They include, for example, cookies that enable you to log into secure areas of the Platform, use a shopping cart or make use of e-billing services.
(b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Platform when they are using it. This helps us to improve the way the Platform works, for example, by ensuring that users are finding what they are looking for easily.
(c) Functionality cookies. These are used to recognise you when you return to the Platform. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
(d) Targeting cookies. These cookies record your visit to the Platform, the pages you have visited and the links you have followed. We will use this information to make the Platform and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
8.5 If you are unclear about the types or function of the cookies we use, please contact us for more information.
9 OPTING “IN” OR “OUT”
9.1 An individual may opt to not have us collect their data. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when:
(a) Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or
(b) Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.
9.2 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
10 THE SAFETY & SECURITY OF DATA
10.1 We will take all reasonable precautions to protect an individual’s data from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
10.2 The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, data where the security of information is not within our control.
10.3 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s data to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
10.4 If an individual suspects any misuse or loss of, or unauthorised access to, their data, they should let us know immediately.
10.5 We are not liable for any loss, damage or claim arising out of another person’s use of the data where we were authorised to provide that person with the data.
11 HOW TO ACCESS AND/OR UPDATE INFORMATION
11.1 The Act gives you the right to request from us the data that we have about you.
11.2 If an individual cannot update his or her own information, we will correct any errors in the data we hold about an individual within 7 days of receiving written notice from them about those errors.
11.3 It is an individual’s responsibility to provide us with accurate and truthful data. We cannot be liable for any information that is provided to us that is incorrect.
11.4 We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the data we hold about them.
12 COMPLAINTS AND DISPUTES
12.1 If an individual has a complaint about our handling of their data, they should address their complaint in writing to the details below.
12.2 If we have a dispute regarding an individual’s data, we both must first attempt to resolve the issue directly between us.
12.3 If we become aware of any unauthorised access to an individual’s data we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
13 ADDITIONS TO THIS POLICY
14 CONTACTING US
14.1 All correspondence with regards to privacy should be addressed to:
The Data Controller Safe & The City Ltd. firstname.lastname@example.org
You may contact us by email in the first instance.
This app is intended to assist you in navigating safely. It is not a substitute for general principles of pedestrian safety. When walking, especially if alone or at night, you must make sure that you remain alert, and take all necessary steps to ensure your safety. Some of these steps include: avoiding dark or dangerous streets, making sure you can hear the environment around you if you are listening to music, not being distracted by your phone (refer to it and put it away), and trusting your instinct – if a route does not feel safe, consider altering your course or going to a public building and asking for help.
1. Contractual Relationship
2. Licences granted to you
You may not, and you agree not to, or to enable others to, copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, decrypt, modify, or create derivative works of the Safe & The City App or the Safe & The City Website(s), or any part thereof.
3. The processing of your personal data
By downloading, installing or using the Safe & The City App or Safe & The City Website(s) and/or by submitting personal data to Safe & The City, your data will be collected and processed in accordance with our privacy and cookies policy, a copy of which is available at the following link:
4. User age restrictions
5.Functionality of the Safe & The City App and Safe & The City Website(s)
The Safe & The City App provides route planning services to help you safely navigate, share, and evaluate a walking route to create a safer community. PLEASE NOTE – THE APP IS NOT A SUBSTITUTE FOR GENERAL PRINCIPLES OF PEDESTRIAN SAFETY. WHEN WALKING, ESPECIALLY IF ALONE OR AT NIGHT, YOU MUST REMAIN CAUTIOUS. ALWAYS WALK IN ACCORDANCE WITH THE ‘IMPORTANT NOTICE’ AT THE HEAD OF THESE TERMS AND NEVER FOLLOW THE ROUTE PROPOSED BY THE APP IF IT APPEARS DANGEROUS. You, not the app, are responsible for determining whether somewhere you are walking is safe. The App is designed to assist in that decision. Should something happen, the Safe & The City Website(s) allows you to report the location of an incident. Functionality of the Safe & The City App or Safe & The City Website(s) may be dependent upon the mobile device or personal computer you own, use, or control (your “Device), and any wired or wireless communication service, such as cellular or mobile networks, computer networks such as Wi-Fi, Global Positioning System (“GPS”), and any other communication service or technology (“Network”).
6. Safe route planning and evaluation of routes
The Safe & The City App uses algorithms based on statistics and user inputted data to create a route for a given journey that the statistics and user inputted data show to be the safest option for that given journey. Safe & The City provides no representation or warranties to the safety of a route, and use of the Safe & The City App does not guarantee your safety and is not a substitute for using your common sense. It remains your responsibility to take adequate measures to keep yourself safe on any journey. The Safe & The City App allows users to report incidents including sexual harassment, crime and adequacy of street lights on a given route.
We are not liable or responsible for the ratings or rankings of any journeys by users. You accept that these are the product of our users and we cannot know whether they are correct. Safe & The City will not be liable for any event, loss, damage, theft, injury or suffering suffered by any user as a result of that user taking a journey based on a route that the Safe & The City App has provided.
7. Emergency Services
The Safe & The City App provides a button to link you to the relevant kind of service that to connect you to emergency services personnel or public safety answering points, such as 9-9-9 (“Emergency Services”).PLEASE NOTE, THE SAFE & THE CITY APP IS NOT A SUBSTITUTE FOR CONTACTING EMERGENCY SERVICES. THE “CALL 999” FEATURE (OR SIMILAR USER INTERFACE ELEMENTS) FUNCTIONS SIMPLY TO FACILITATE CONTACT WITH EMERGENCY SERVICES, WHICH ARE UNAFFILIATED WITH SAFE & THE CITY. SAFE & THE CITY MAY TAKE REASONABLE PRECAUTIONS TO ENSURE THAT THE ACTIVATION OF THE FEATURE WAS INTENTIONAL. WHILE THE SAFE & THE CITY APP MAY BE AWARE OF YOUR LOCATION DURING USE, THIS INFORMATION MAY NOT NECESSARILY BE PASSED ON TO EMERGENCY SERVICES. SAFE & THE CITY IS NOT RESPONSIBLE FOR ANY OTHER FIRST-PARTY OR THIRD-PARTY EMERGENCY SERVICE. SAFE & THE CITY MERELY PROVIDES THE “CALL 999” FEATURE, AND IS NOT RESPONSIBLE FOR EMERGENCY SERVICES.
8. Inadequate Network Connectivity
The “Call 999” feature will not activate until you have properly initiated it through the designated user interface element in the Safe & The City App. Emergency Services may not be rendered if Safe & The City cannot communicate with your Device. Safe & The City is not liable in any way for reduced or limited functionality due to inadequate Network connectivity or if the “Call 999” user interface element does not function for any reason. The Safe & The City App requires your permission to track your location and send you notifications. Without granting this permission, the Safe & The City App will not function properly and Safe & The City will not be responsible or liable for this.
9. Right to Modify Emergency Services.
10. Device(s) and Network(s)
Safe & The City does not guarantee that the Safe & The City App or the contacting Emergency Services functionality can be accessed through, or will be compatible with, all Devices or Networks.. You understand and agree that Network connectivity may be interrupted, circumvented or otherwise compromised. Such Network connectivity is beyond Safe & The City’s control, and Safe & The City may not be able to assist in resolution of problems with respect to the Safe & The City App relating to such Network connectivity. You understand that your use of the Safe & The City App functionality may be limited by your Network provider or by the capabilities or capacities of your Device. If your Device or Network are incompatible, inoperative, interrupted or circumvented, or in ‘Airplane Mode’ or similar modes without Network connectivity, no data will be received by Safe & The City and the Safe & The City App and contacting Emergency Services functionality may not be available.
11. Acceptable use
You are solely responsible (a) for all content stored on or retrieved from your device or the Safe & The City App and (b) to keep information in the Safe & The City App, including any contact information, current, accurate, complete, and secure. Safe & The City may not be held liable for your failure to do so.
You assume the risk of any unauthorised person gaining access to your account through your Device. You agree to keep confidential all passwords, account information and access codes that permit access to and enable use of the Safe & The City App and Safe & The City Website(s). Safe & The City encourages you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must notify Safe & The City immediately of any breach of security or unauthorised use of your account. Safe & The City will not be liable for any losses caused by any unauthorised use of your account.
From time to time at our sole discretion, we may develop and provide updates to the Safe & The City App including upgrades, bug fixes, patches, and other error corrections and/or new features (collectively, including related documentation, “Update(s)”). Updates may also modify or delete in their entirety certain features and functionality. Based on your Device settings, when your Device is connected to the Internet either (i) the Safe & The City App will automatically download and install all available Updates or (ii) you may receive notice of or be prompted to download and install available Updates. Depending upon the nature of the Update, you may not be able to continue to use the Safe & The City App until you have downloaded the latest version of the Safe & The City App.
13. Disclaimer of Warranties
THE SAFE & THE CITY APP IS PROVIDED “AS IS” AND “AS AVAILABLE” AND, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITHOUT ANY REPRESENTATION, WARRANTY OR UNDERTAKING OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILAIBILITY, PERFORMANCE, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THE SAFE & THE CITY APP OR THE SAFE & THE CITY WEBSITE(S). NEITHER SAFE & THE CITY NOR ITS AFFILIATES, MAKE ANY WARRANTY THAT THE SAFE & THE CITY APP OR SAFE & THE CITY WEBSITE(S) WILL KEEP YOU SAFE OR BE ERROR FREE OR THAT ACCESS WILL BE CONTINUOUS OR UNINTERRUPTED. YOU UNDERSTAND THAT YOU DOWNLOAD FROM, OR OTHERWISE OBTAIN CONTENT OR SERVICES THROUGH THE SAFE & THE CITY APP AT YOUR OWN DISCRETION AND RISK.
14. Indemnification and Limitation of Liability
C. Third Party Materials.The Safe & The City App may display, include, or make available third-party content (including data, information, applications, and other products, services and/or materials) or provide links to third-party websites or services, including through third-party advertising ( the “Third Party Materials”). You acknowledge and agree that Safe & The City is not in any way responsible or liable for any Third Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. The Third Party Materials and links to them are provided solely as a convenience to you and you access and use them at entirely at your own risk and subject to such third parties’ terms and conditions. The fact that we may link to or display Third Party Materials does not imply that we endorse the site or the products or services on such Third Party Materials or that we have reviewed, approved, or verified the Third Party Materials.
15. Term and Termination
16. Contacting us
In relation to any matters concerning the Safe & the City App and Safe & the City Website(s), including any feedback, questions, complaints or claims, please contact us by email to email@example.com. Information about the European Commission’s Online Dispute Resolution platform is available at http://ec.europa.eu/odr. Safe & The City welcomes any feedback you may have on the Safe & The City App or Safe & The City Website(s).
17. Apple’s requirements
App Store Terms
3.You and we acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Safe & The City App. We do not offer maintenance or support services in connection with the Safe & The City App.
5.We, not Apple, are responsible for addressing any claims by you or any third party relating to the Safe & The City App or your possession and/or use of the Safe & The City App, including, but not limited to: (i) product liability claims; (ii) any claim that the Safe & The City App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
6.In the event of any third party claim that the Safe & The City App or your possession or use of the Safe & The City App infringes that third party’s intellectual property rights, Safe & The City Ltd and not Apple will be responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
7.You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
8.You must comply with any third party terms that are applicable to the use of the Safe & The City App from time to time.